Faqs

Frequently Asked Questions – AUREX Discover answers to common questions about shipping, returns, orders, and products. If you need further assistance, contact us at contact@aurex.com . Orders & Account

How do I place an order? Simply browse our collections, select your size and color, add to cart, and checkout. You’ll receive a confirmation email once your order is complete.
Can I modify or cancel my order? Orders can only be modified or canceled before processing. Contact **contact@aurex.com** immediately with your order number.
Do I need an account to order? No. You can checkout as a guest. Creating an account allows faster order tracking and saved details for future purchases.

Shipping & Delivery

Where do you ship? We ship worldwide. Shipping costs and delivery times are calculated at checkout.
How long does shipping take? Standard delivery usually takes **5–12 business days**. Express shipping options are available at checkout.
My package hasn’t arrived. What should I do? Check your tracking link first. If there’s an issue, contact **contact@aurex.com** with your order number for prompt support.

Returns & Exchanges

What is your return policy? Returns are accepted within **30 days** of delivery. Items must be unworn, unused, with tags, and in original packaging. EU customers have a 14-day cooling-off period. See full **[Return & Refund Policy]**.
Can I exchange an item? Direct exchanges aren’t available. Return your item for a refund, then place a new order for the desired item.
Are sale items or gift cards returnable? No. Sale items and gift cards are non-returnable.

Products & Sizing

How do I know my size? Check our **Size Guide** on each product page. For help, contact **contact@aurex.com**.
Are your products sustainably made? We prioritize responsible production, quality fabrics, and trusted partners for ethical and durable fashion.
Do colors look the same in person? Colors may slightly vary due to device screens and settings.

Payments & Security

What payment methods do you accept? We accept **credit cards, PayPal, Apple Pay**, and other checkout options.
Is my payment secure? Yes, our checkout is secure and encrypted via Shopify.
When will I be charged? Payment is processed at checkout. For subscriptions, pre-orders, or “Try Before You Buy” items, charges may occur at a later date as specified.